PAYMENT 

We accept Visa & Mastercard. We also accept Paypal, a secure online payment system that accepts all major credit cards and debit cards. For more information on how to sign up please refer to Paypal.com 

An alternative payment method for Canadian shoppers only is an E-mail Money Transfer, please send us a message if you choose to use this method.

SHIPPING 

See Shipping & Returns

RETURN POLICY 

We do our best to describe each and every item in great detail, please contact us if you have any questions before completing your purchase. If you are not satisfied with your purchase, we will exchange your item(s) or issue a refund (minus shipping costs) up to 14 days after you have received your order. Earrings are final sale. Items must be in their original condition and you will be responsible for return shipping costs. Please consider using a trackable shipping service as we cannot guarantee we will receive your returned item. We are not responsible for lost packages.

WARRANTY

We give a one year warranty from the date of purchase on jools & joplin products. Minor imperfections on brass chains and slight color variations (e.g. tarnishing) may be considered normal. Please note that this warranty excludes damage to the product from misuse or abuse, such as improper cleaning or regular contact with perfume, lotion, and water (shower/swimming). 

WHOLESALE 

Please send us a message at info@joolsandjoplin.com if you would like to receive wholesale information.